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AtMyTable.com

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Customer Service

Ordering Online::
AtMyTable.com provides the finest, expertly butchered fresh meat and game. Our online cart is easy to use and packaging information on all products is readily available for you to make the proper decisions while shopping. In order to purchase foods from our Website, you must first complete the registration form. During registration, you are required to give certain contact information (such as name, email address) and create a password. This information is used to contact you about the services on our site for which you have expressed interest (your AtMyTable.com purchase information will never include your credit card information). You may opt-out of receiving communications from us either during registration, or at any other time by emailing us, by calling us toll-free at (800) 397-6328, or by writing us at: AtMyTable.com, P.O. Box 2274 Oakland, CA 94621. Although we require you to verify your age in some cases, in order to purchase certain items, it is optional for you to provide demographic information (such as gender) and preferences (such as interests) to register. However, you are encouraged to do so in order that we can provide you a more personalized experience on our siteWhen a credit card order is placed on our website, your name, billing address, shipping address, telephone number and credit card number and expiration date are gathered. This is used to verify payment authorization, process your order, personalize your shopping experience, inform you of deliveries, deliver the merchandise to the proper destination. When you submit personal and private information on our website, the information is protected both online and offline.
For all purchase information, AtMyTable.com uses Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with AtMyTable.com.While we use SSL encryption to protect sensitive information online, we also take several steps to protect your information offline. All of your information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Service representative) are granted access to personally identifiable information. Our employees use password–protected systems to gain access to your information.

Returns & Replacements:
Our return policy is simple. We guarantee your satisfaction or your money back. Please contact customer service at 800-397-6328 within 14 days of receipt of our perishable items from date of purchase and we will arrange to replace the item(s), credit your charge card or if you wish use your credit for a future purchase according to our refund policy below.
-Refer to the original invoice number shipped with your order
-Allow 4 weeks from the day of your request to receive your credit
-Allow 1-2 billing cycles after our acknowledgement notification for your credit to see the credit on your statement
- If the original payment was a gift certificate, you will receive a refund check in the mail.
Ordering and Shipping::
Important! All shipments require a correct street address (sorry, we cannot deliver to P.O. Boxes). We guarantee that your gifts will arrive in perfect condition to the correct street addresses you provide. Delivery services will not forward our packages and most of our gifts will not withstand the additional transit time required for reshipping. We're sorry, but we cannot extend our guarantee to orders for which we are given an incorrect address. Standard Shipping orders are shipped UPS 2nd day on Mondays, Tuesdays Wednesdays of each week to allow time for products to reach their destination before the weekend. Shipping on Thursdays is overnight only. All freight charges are posted during the shopping cart process. You can expect your gift to reach the recipient within approx. 2 days depending on when the order is placed.Shipping rates cover normal delivery within the continental United States. Shipping rates to Alaska and Hawaii are usually higher.
Delivery Dates: To assure the availability of your gifts, order as early as possible. Indicate the date by which you'd like your packages to arrive. ALLOW 5-10 DAYS FOR DELIVERY. Orders not marked with a delivery date will be considered for shipment as ready (at our discretion). To ensure delivery by Christmas, you should place your orders during the first week of December. Every effort will be made to deliver orders received after the frist week of December. If delivery cannot be made by Christmas, your gift recipient will be notified of your gift and of its delivery to be made soon after Christmas. Please contact our offices either by phone or via email.
Privacy and Security:
At AtMyTable.com, we recognize and respect our customers' privacy and diligently protect the trust you have placed in us. Our Privacy Policy has been developed to collect only the information needed for conducting business and offering products and services that might be of interest to you. As a user of this site, you are agreeing to these policies. Our customer’s privacy and those who visit our website is of primary concern to AtMyTable.com. We adhere to the highest ethical standards of the industry. None of the information we collect is shared with outside parties. You may elect to receive communications and special offers from our sister company, Preferred Meats Inc, in which case we will share your contact information if you direct us to do so. What information is gathered, how it is obtained and what it is used for is explained below. If you have any questions regarding our privacy policy, please contact us at (800) 397-6328 or email us.
Cookies:
Like many companies, AtMyTable.com automatically tracks the usage of our Website. We profile Website usage by tracking the AtMyTable.com pages viewed, the frequency of visits, the browser used, ISP and the region our visitors come from. This information is used to analyze trends, track use, and optimize site administration and is not tied to any identifiable person or account. Your activity while visiting our site is completely anonymous.